Shipping Policy
Shipping Information
At Home Improvement Solutions, we understand that reliable and efficient delivery of construction materials is crucial for your project timelines. We work with specialized logistics partners to ensure your materials are delivered safely, on time, and to your exact specifications.
Delivery Times
| Order Type | Processing Time | Delivery Time |
|---|---|---|
| Standard Materials | 1-2 business days | 2-4 business days |
| Bulk Orders | 2-3 business days | 4-6 business days |
| Custom Materials | 3-5 business days | 5-10 business days |
| Project Packages | 2-4 business days | 5-7 business days |
Note: Delivery times are estimates and may vary based on location, material availability, and order volume.
Shipping Methods
Local Delivery
- Flatbed Truck Delivery
- Boom Truck Service
- Scheduled Job Site Delivery
- Will-Call Pickup
Regional Shipping
- LTL Freight Service
- Full Truckload Delivery
- Express Delivery (select items)
Order Tracking
All deliveries include tracking information that will be sent to your registered email address. You can also track your order through:
- Your account dashboard
- Customer service portal
- Delivery tracking system
Shipping Rates
Delivery rates are calculated based on:
- Material weight and volume
- Delivery distance
- Job site accessibility
- Special handling requirements
Orders over $5,000 qualify for free delivery within a 50-mile radius of our location.
Special Handling
Certain materials require specialized handling:
- Long materials (lumber, pipes, molding)
- Heavy items (concrete, stone, fixtures)
- Fragile materials (windows, tiles, fixtures)
- Hazardous materials (paint, solvents)
Professional handling equipment is used for all deliveries to ensure safe transport.
Damages and Claims
In case of damaged materials:
- Inspect all materials thoroughly upon delivery
- Note any damage on the delivery receipt
- Take photos of damaged items
- Contact our customer service within 24 hours
Contact Shipping Department
For delivery and scheduling inquiries:
Email: shipping@homeimprovementsolutions.com
Phone: (646) 787-0907
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST